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FAQ

Can you provide O.R.?
Yes, we can provide an Official Receipt. Kindly indicate on the "Special Requests" your O.R. details upon check out.
What is your Payment Method?
Payment via Bank Deposit / Online Transfer (BDO / BPI / METROBANK / GCASH / CREDIT CARD) at least 1 day before pick up. *Please note payments need to be received on our accounts before food is released.
What is your Lead Time?
Orders must be placed at least 1day before pick up - cut off is 4pm.
*Same day orders are subject to approval. Kindly contact us on Instagram @FOODTRAY2GO or through viber at 0917-7026395 to check availability.
Where is Pick Up location?
Pick Up Location: "FOODTRAY2GO" 275 Santolan Road, San Juan City (in front of Santolan Town Plaza, beside La Consolacion convent)
How do i book 3rd party couriers for pick up?
For pick ups, you may schedule delivery via LALAMOVE motor or car (big orders) / GRAB motor (small orders).
- Contact details : FOODTRAY / 09177026395
- Pin location : “FOODTRAY2GO” 275 Col. Bonny Serrano Avenue, San Juan (brown gate, in front of Santolan Town Plaza, beside La Consolacion Convent)
- For Lalamove, Click on "Insulated box" for safer deliveries.
We suggest doing advance bookings to secure riders early, as well as confirming with riders a day before delivery.
You may also add a "Priority Fee" for faster assignment of riders.
*Lalamove/Grab CAR is easier to book but more expensive. *Grab is only available for immediate bookings. *Other options : Mr. Speedy / Transportify / Angkas / JoyRide / TokTok / Happy Move.
 
What is the capacity of 1 motor?
1 motor with insulated box can fit 10 Large Food Trays (10-20pax each) / 40 Packed Meals.
Do you have a minimum order?
No minimum order.
*subject to change on Holidays and Peak seasons.
What is the earliest and latest time food can be picked up?
Earliest time food can leave pick up point (San Juan) is 8am. Latest pick up time is 6pm. Last cooking time is at 5pm. *For big orders, special time slots may be requested. Kindly contact us on Instagram @FOODTRAY2GO or through viber at 0917-7026395 for inquiries.
What is recommended food consumption time?
Recommended food consumption is within 3hrs from pick up time. If food will be consumed at a later time, it should be refrigerated to avoid spoilage.
Can i order food not on the menu?
You may contact us on Instagram @FOODTRAY2GO or through viber at 0917-7026395 to check availability of requested food.
Can i still change details in my Order Form after it is submitted?
We hope that details submitted in the Order Form are complete and final,
but if circumstances require last minute changes, you may contact us on Instagram @FOODTRAY2GO or through viber at 0917-7026395 to update your information.
What food trays do you use and what are the sizes?
We use 6 kinds of trays:
1. [10-20PAX] White Plastic microwavable trays - 12" x 9" x 2.5" (10pax is around 1/4 the tray)
2. [10-20PAX] Aluminum trays w/ plastic cover for some of our baked items - 12.5" x 10" x 2"
3. [5PAX] Clear Plastic microwavable trays - 9.5" x 6" x 3" (includes Tiramisu 10pax / Salmon 7pax)
4. [5PAX] Aluminum trays w/ plastic cover for some of our baked items - 8.5" x 5.5" x 2.5" (includes Lasagna 10pax / Salmon 7pax)
5. [BUNDLE TRAYS] 5 division circle tray - 12" diameter
6. [PACKED MEALS] Clear box
- Packed Meal 1: 6 1/2" x 4 1/4" x 1 1/4"
- Packed Meal 2 & 3: 6 1/2" x 4 1/2" x 1 1/4"
- Packed Meal 4, 5, 6: 7 3/4" × 6 3/4" × 1 1/4"
**10pax is approx. 1kl
 
Can I refund an order that has already been paid?
Unfortunately refunds are not allowed once orders have been paid, but you may save the fund for a later date with no expiry.