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FAQ

What is your Lead Time?
Orders should be placed at least 1 day before pick-up. Cut-off time is 4:00 PM. Same-day orders are subject to approval.
For availability, kindly contact us first via Instagram/Facebook @FOODTRAY2GO or through Viber at 0917 702 6395 before proceeding with payment.
Do you accept same day orders?
Same-day orders may be accommodated, subject to approval.
Kindly message us on Instagram/Facebook @FOODTRAY2GO or via Viber at 0917 702 6395 to confirm availability before making any payment.
Please note the following:
• Office opens at 9:00 AM.
• There is a 1-hour cooking time after payment is received.
• Cooking staff are on break from 12:00 NN to 2:00 PM.
• The kitchen closes at 5:00 PM.
• Last pick-up is at 6:00 PM.
What is your Payment Method?
Payment may be made via Bank Deposit or Online Transfer (BDO, BPI, Metrobank), or through Credit Card, GCash, PayMaya, and GrabPay. Please settle your payment at least 1 day before pick-up. Policies may change during peak dates. Full payment must be confirmed in our account before food can be released.
Can you provide O.R. / S.I.?
Yes, we provide Official Receipts / Sales Invoices. Please input your preferred O.R./S.I. details in the “Special Requests” section upon checkout.
Where is Pick Up location?
Pick Up Location: "FOODTRAY2GO" 275 Santolan Road, San Juan City (in front of Santolan Town Plaza, beside La Consolacion convent)
How do I book 3rd party couriers for pick up?
For pick ups, you may schedule delivery via LALAMOVE motor or car (big orders) / GRAB motor (small orders).
- Contact details : FOODTRAY / 0917-7026395
- Pin location : "FOODTRAY2GO" 275 Santolan road, San Juan (brown gate, in front of Santolan Town Plaza, beside La Consolacion Convent).
* Click on "Insulated box" for safer deliveries.
* You may also add a "Priority Fee" for faster assignment of riders.
* We suggest doing advance bookings to secure riders early, as well as confirming with riders a day before delivery.
* Other delivery options : Mr. Speedy / Transportify / Angkas / JoyRide / Toktok / Borzo
 
What is the capacity of 1 motor?
1 Lalamove motor with insulated box can fit 10 (10-20pax) or 20 (5pax) Food Trays / 40 Packed Meals. Grab motor with insulated box can fit 5 (10-20pax) or 10 (5pax) Food Trays.
Do you have a delivery service?
For the meantime, we are only available for pick-up.
Location: 275 Santolan Road, San Juan (in front of Santolan Town Plaza)
For pick-ups, you may book your preferred delivery service such as Lalamove (motor/car), Grab, Transportify, TokTok, Angkas, Mr. Speedy, JoyRide, or Happy Move.
We are also available on GrabFood if you wish to place immediate orders for delivery.
GrabFood ordering hours are 9:00 AM–11:30 AM and 2:00 PM–4:30 PM.
Availability may vary depending on your delivery location.
Prices are subject to additional fees.
Are you available on GrabFood?
Yes, we are also available on GrabFood for immediate delivery orders.
GrabFood ordering hours are 9:00 AM–11:30 AM and 2:00 PM–4:30 PM.
Availability may vary depending on the delivery distance.
Prices are subject to additional fees.
What is the earliest and latest time food can be picked up?
Earliest pick-up time from our San Juan location is 8:00 AM. Latest pick-up time is 6:00 PM, and the last cooking time is at 5:00 PM. For big orders, special time slots may be arranged. Kindly contact us on Instagram @FOODTRAY2GO or via Viber at 0917 702 6395 for inquiries.
What is recommended food consumption time?
We recommend consuming the food within 3 hours from your scheduled pick-up. If it will be eaten at a later time, please refrigerate it to maintain quality and avoid spoilage.
What food trays do you use and what are the sizes?
FOOD TRAYS :
1. [10-20PAX] White Plastic microwavable trays - 12" x 9" x 2.5"
2. [10-20PAX] Aluminum trays w/ plastic cover for some of our baked items - 12.5" x 10" x 2"
3. [5PAX] Clear Plastic microwavable trays - 9.5" x 6" x 3" (includes Tiramisu 10pax / Salmon 7pax)
4. [5PAX] Aluminum trays w/ plastic cover for some of our baked items - 8.5" x 5.5" x 2.5" (includes Lasagna 10pax / Salmon 7pax)
****10pax food trays are approx. 1kl or 1/4 the tray; other items counted per piece
PACKED MEALS : (Clear individual box)
- Packed Meal 1: 6 1/2" x 4 1/4" x 1 1/4"
- Packed Meal 2 & 3: 6 1/2" x 4 1/2" x 1 1/4"
- Packed Meal 4, 5, 6: 7 3/4" × 6 3/4" × 1 1/4"
 
Can i still change details in my Order Form after it is submitted?
We hope that details submitted in the Order Form are complete and final, but if circumstances require last minute changes, you may contact us on Instagram @FOODTRAY2GO or through viber at 0917 702 6395 to update your information.
Do you have a minimum order?
No minimum order.
*subject to change on Holidays and Peak seasons.
Can i order food not on the menu?
You may contact us on Instagram @FOODTRAY2GO or through viber at 0917 702 6395 to check availability of requested food.
Can I refund an order that has already been paid?
Unfortunately, refunds are not allowed once orders have been paid. However, you may keep the amount as a credit for future use, with no expiry.
Do you accept catering services?
Our catering services are available subject to approval.
Kindly send us the following details on Instagram/Facebook @FOODTRAY2GO or via Viber at 0917 702 6395 so we can check availability:
Name:
Contact Number (Viber):
Email Address:
Number of Guests:
Date of Event:
Start & End Time:
Dining Time:
Venue (within Metro Manila):
Motif (White, Red, Apple Green, Emerald Green, Royal Blue, or Matte Gold):
Budget (Minimum ₱725/pax):
Occasion:
Special Requests:
You may also fill out our online form directly at: https://foodtray2go.com/catering-services/